BEFORE YOUR EXPERIENCE
Booking
terms.
Clear arrangements for confirming your excursion, payments, cancellations and changes of date.
Updated 14 October 2026
Confirming your booking
Choose your experience and contact Omar and Naima by WhatsApp or email. We confirm availability, the price and meeting arrangements directly with you. Sending an enquiry through this website does not confirm a booking.
Your booking is confirmed once we have received the requested deposit and sent you written confirmation by WhatsApp or email.
Minimum group & solo travellers
For a new departure at the standard per-person fares, the minimum is two adults, or one adult accompanied by a child aged 4–11.
For one adult and one child aged 4–11, the displayed adult fare and child fare apply.
A solo traveller can confirm a new departure by paying the two-adult fare. If you join a group that is already confirmed, the standard adult fare applies, subject to availability.
Compare adult, child and solo-departure prices →
Direct-booking payments
For direct bookings, we request a deposit of up to 30% of the total booking amount. The deposit must be paid via PayPal or bank transfer. The exact deposit amount and payment instructions are provided when arranging your booking.
For direct bookings, the remaining balance is paid in cash, in Moroccan dirhams (MAD), to Naima on the day of the excursion.
Cancellation & refunds
All refund percentages are calculated on the amounts you have already paid. These cancellation and refund terms apply to direct and agency bookings.
Every cancellation must be sent in writing by WhatsApp or email.
Notice is measured from receipt of your written cancellation to the scheduled start of the excursion, using local time in Essaouira.
| Cancellation notice | Refund |
|---|---|
| 8 days or more before the excursion | 100% of the amounts already paid |
| Less than 8 days, but at least 48 hours before the excursion | 50% of the amounts already paid |
| Less than 48 hours before the excursion | No refund |
| Not attending on the day of the excursion (no-show) | No refund |
For example, if you have paid a 300 MAD deposit, a 50% refund means you receive 150 MAD back.
Changes of date & credit
For cancellations less than 48 hours before the excursion, a change of date or credit may be offered on a case-by-case basis, subject to availability and agreement with us. An approved credit is valid for 12 months.
Any agreed change of date is confirmed with you directly.
If we cancel your excursion
If Essaouira Immersion cancels your excursion, you can choose between a full refund of the amounts you have paid and rescheduling.
Children & family bookings
Children aged 0–3 join free of charge. Ages 4–11 pay the child fare shown for their experience, and the adult fare applies from age 12. Please include children aged 0–3 when booking, even when they travel free, so we can plan the outing and transport capacity.
Preparing your day
We can adjust routes and walking pace to suit your fitness level and walking experience. Tell us what you feel comfortable with when you enquire, so we can confirm suitable adjustments for your chosen outing.
Tell us about allergies and dietary requirements when enquiring so we can discuss the arrangements with you.
These booking arrangements do not affect your rights under applicable law.
LET’S MAKE A DAY OF IT
Questions about your booking?
Contact Omar and Naima to discuss your group, payment arrangements or an existing reservation.